Politique d'expédition

This policy is applicable to ALL orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

United States: Order amount less than $99.00, Shipping Charge $6.99

Australia, Hong Kong, New Zealand, Singapore: Order amount less than $99.00, Shipping Charge $7.99

United States, Australia, Hong Kong, New Zealand, Singapore: Order Amount $99.00 and Up Then Free Shipping.

Canada: Shipping Charge $7.99

France、Germany、Italy、Spain、United Kingdom、other European countries: Shipping Charge $8.99

Express shipping charge of $24.99

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Standard and free shipping usually takes 7-12 business days.

Express delivery usually takes 5-8 business days.

Note: Hawaii and Alaska are remote addresses, standard or free shipping typically takes 8-20 business days for delivery. Express shipping generally takes 8-15 business days.

Order cut off time will be 08:00 PM Hong Kong Standard Time (Hong Kong). Domestic order handling time is 1-3 business days (Monday to Friday).

C. ORDER PROCESSING

After placing an order, you’ll receive a confirmation email. If not: Contact customer service via email at contact@uporpor.com with the recipient's info.

Once shipped, you’ll get a shipping notice email. Processing time doesn’t include delivery time. If you didn't receive the shipping notice email within 24-72 hours after order confirmation email sent since your order may be missed to ship or out of stock in the peak season, please contact our customer service specialist to understand the actual situation.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@uporpor.com.

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

If the parcel has been delivered without you being present, please contact customer service with the next steps.

Important: Please take photos of the damaged parcel and provide any evidence to support your claim.

G. TAX AND DUTIES

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.