All your questions answered

Don't see the answer to your question?

Welcome to contact us via email (contact@uporpor.com) or whatapps us on +852-5745-4288

All your questions answered

What's your return policy?

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

What are the shipping options?

Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.

What are the international taxes, duties, etc. that I have to pay?

Uporpor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

When will I receive my order?

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

What should I do if I never received my order?

Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email (contact@uporpor.com) or by whatapps (+852-5745-4288).

How do I make changes to an order I’ve already placed?

Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of every day at 12:00 AM EST. If you want to cancel or change your order, please contact us at contact@uporpor.com before 12:00 AM EST.

How do I make sure I order the right size?

For the best shopping experience, getting your size spot on the first time round makes good sense. To do this, please use the garment measurements on our size charts.

How do I contact your company if my question isn’t answered here?

You are welcome to contact us via email (contact@uporpor.com) or whatapps us on +852-5745-4288
Our customer service hours are from 10am to 6pm in Hong Kong time zone, which is 12 hours ahead of US Eastern Time (EST). This means our customer service is available from 10pm to 6am EST. We apologize for any inconvenience this may cause and encourage you to contact us during our operating hours or leave us a message and we'll get back to you as soon as possible.

How do I track my order?

Once your order is shipped, we send you a confirmation email which—for tracked services—contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.