This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

United States: Order amount less than $79.00, Shipping Charge $6.99

United Kingdom and Australia: Order amount less than $79, Shipping Charge $7.99

United States、 United Kingdom、 Australia: Order Amount $79.00 and Up Then Free Shipping.

Canada: Order amount Shipping Charge $9.99

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

In general, shipments are in transit for 6 – 10 days (Monday to Friday). Order cut off time will be 08:00 PM Hong Kong Standard Time (Hong Kong). Domestic order handling time is 1-2 business days (Monday to Friday).

C. DELIVERY TERMS

We use the USPS to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@uporpor.com or Call Us at +852 5745 4288.

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

G. TAX AND DUTIES

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

We accept the following credit and debit cards:

American Express

Apple Pay

Dinners Club

Discover

Elo

Google Pay

JCB

Mastercard

Paypal

Shop pay

VemioVisa

Once you select checkout, you will be transferred to our secure payment gateway, where you will be able to American Express, Apple Pay, Dinners Club, Discover, Elo, Google Pay, JCB, Mastercard, Paypal, Shop pay, Vemio, Visa.

Customers Support:

Email: contact@uporpor.com

Phone: +852 5745 4288

30 DAYS RETURN

You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.

EXCHANGES FEE

We do not charge any exchange fees

RETURN ADDRESS

Please contact Customer Service, indicating the item(s) you would like to return and the reason.
Customer Service Mail：contact@uporpor.com